Privacy policy

1. Who is responsible

This Privacy Policy explains how Selden Home ("we", "us", "our") collects, uses and discloses your personal information when you visit or buy from seldenhome.com.

Selden Home is registered in France as a micro-entreprise, at 26 Rue du Moulin, 67205 Oberhausbergen, France. Our customer support team operates from the UK, which is why contact details shown elsewhere on this site (phone number, opening hours) use a UK dialling code and UK time zone. For the purpose of UK and EU data protection law, we are the data controller of your personal information.

2. Information we collect

Contact details (name, address, email, phone), order information (billing/shipping address, payment confirmation), account information, customer service communications, and device/usage data (IP address, browser, pages visited) via cookies.

3. How we use it

To fulfil orders, provide customer support, prevent fraud, and, with your consent, send marketing communications. We do not sell your personal information.

4. Sharing

We share data with Shopify (our hosting and payments platform), delivery carriers, and payment processors, only as needed to fulfil your order or as required by law.

5. Your rights

You may request access, correction, deletion, or portability of your data, and object to marketing processing, by contacting contact@seldenhome.com. If you reside in the UK or EEA, you may also lodge a complaint with your local data protection authority (in the UK, the ICO).

6. International transfers

We may transfer your data outside the country you live in, relying on Standard Contractual Clauses or an equivalent UK mechanism where required.

7. Contact

Trading name: Selden Home. Email: contact@seldenhome.com
Registered address: 26 Rue du Moulin, 67205 Oberhausbergen, France
Customer service hours: Monday to Friday, 9:00 to 18:00 GMT

Need help?

Frequently Asked Questions

Delivery & returns

Do you deliver outside the UK?

No — Selden Home currently ships to UK addresses only. Delivery is free on every order.

How long will my order take to arrive?

4–8 working days (Monday–Friday, excluding UK public holidays) from when your order is placed. You'll get a shipping confirmation with tracking as soon as it's on its way.

What if I change my mind?

You're covered by our 30-Day Guarantee — return any unused item in its original packaging within 30 days for a refund. Return postage is at your own cost for change-of-mind returns; if an item arrives faulty or not as described, we cover the return in full. See our Refund Policy for details.

Any other question?

Email us at contact@seldenhome.com and we'll get back to you.

Free UK delivery

Every order, 4–8 working days, no minimum spend.

30-day guarantee

Change your mind within 30 days for a full refund.

UK customer support

Real answers from a UK-based team, Monday to Friday.

Secure payments

Every order is protected by Shopify's encrypted checkout.