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Frequently Asked Questions
Delivery
No. Selden Home currently delivers to UK addresses only. Delivery is free on every order, with no minimum spend.
Allow 4–8 working days from when your order is placed: orders are processed within 1–2 working days, then spend 2–6 working days in transit. Working days are Monday to Friday, excluding UK bank holidays. Exceptional events such as carrier strikes or severe weather can occasionally cause delays.
You'll receive a shipping confirmation email with tracking as soon as your order dispatches. You can also follow it on our Track My Order page.
Yes, as long as it hasn't dispatched yet. Orders are processed within 1–2 working days, so email contact@seldenhome.com with your order number as soon as possible. Once an order has dispatched, its contents and delivery address can no longer be changed, and our Refund Policy applies.
Please photograph the parcel and the item, then email contact@seldenhome.com with your order number and the photos, ideally within 48 hours of delivery. We'll arrange a free return and send a replacement or a full refund, whichever you prefer. Your statutory rights are not affected.
Returns & refunds
You're covered by our 30-Day Guarantee: you have 30 days from delivery to return any unused item in its original packaging, with proof of purchase, for a refund. Email us your order number and reason, and we'll confirm your return and send you the returns address and instructions.
Return postage for change-of-mind returns is at your own cost. Our returns address is outside the UK, so international postage rates apply; we recommend a tracked service and keeping your proof of postage.
We cover return postage in full. Under the Consumer Rights Act 2015 you're entitled to a free repair, replacement or refund, and nothing in our policies affects that right.
Within 14 working days of us receiving and inspecting your return, to your original payment method.
We don't offer direct exchanges. Simply return the item for a refund and place a new order for the piece you'd prefer.
Your light
Each fitting includes its wall or ceiling bracket and fixings. Most of our pieces are hardwired and should be connected by a qualified electrician in line with UK wiring regulations. Bulbs are sold separately unless stated otherwise on the product page.
It depends on the specific fitting and bulb. Check the product page for dimmable options, or email us before ordering if you're unsure.
Payment & contact
Visa, Mastercard, American Express, Apple Pay, PayPal and Klarna, subject to eligibility at checkout. Prices are in pounds sterling and include applicable taxes. Payments are processed through Shopify's encrypted checkout.
Email contact@seldenhome.com, our fastest channel; we reply within 24 working hours. You can also call or message us on WhatsApp on +44 7458 107985, Monday to Friday, 8:00–17:00 (UK time).