Refund policy

Last updated: 21 October 2026

30-Day Guarantee

You have 30 days from delivery to request a return, for any reason — change of mind included.

Eligibility

Items must be unused, undamaged, and in their original packaging, with proof of purchase.

How to start a return

1. Email contact@seldenhome.com within 30 days of delivery, stating your order number and reason for return.
2. We'll confirm your return and send you the return address and instructions.
3. Send the item to the address given in our confirmation email, keeping proof of postage.

Our registered address is an administrative address only: please do not send returns there. Return instructions are always sent by email once your return is approved.

Return postage

For change-of-mind returns, return postage is at your own cost. If an item arrives faulty, damaged, or not as described, we cover return postage in full and you are entitled to a free repair, replacement or refund under the UK Consumer Rights Act 2015 — this statutory right is never affected by the above.

Faulty or damaged on arrival

Contact us within 48 hours of delivery with photos of the issue. We'll arrange a free return and send a replacement or full refund.

Refunds

Once we receive and inspect your return, refunds are processed within 14 working days to your original payment method.

Exchanges

We don't offer direct exchanges — return the item for a refund and place a new order for the item you'd like instead.

Questions?

Trading name: Selden Home
Legal entity: SELDEN HOME LLC
Legal form: Limited liability company registered in New Mexico, United States
Registration number: 0008136365 (New Mexico Secretary of State)
Registered address: 8206 Louisiana Blvd NE, Suite A #11006, Albuquerque, NM 87113, United States
Email: contact@seldenhome.com
Phone and WhatsApp: +44 7458 107985
Activity: online retail of decorative lighting for UK homes
Customer service hours: Monday to Friday, 8:00 to 17:00 (UK time), closed at weekends and on UK public holidays